frequently asked questions

FAQ for Park Hotel & Spa KATHARINA

Adapter

All sockets are equipped with 220 V with a frequency of 50 Hz. It is used the sockets type F. 

Aircondition

Most of our rooms are equipped with air conditioning. Please keep the windows closed in these rooms to allow the air conditioning to turn on automatically.

Arrival and Departure

Your room is available from 3:00 pm on arrival and 11:00 am on departure. Late check-out is possible by arrangement at an additional cost. The luggage may be deposited at the reception. Please note that we are not responsible for this.

Attractions

There are many possibilities for recreational activities. Extensive hiking trails and well-developed cycle paths lead in all directions. Worthwhile excursion destinations can be found separately listed in the hotel portfolio in your room. Our team will be pleased to advise you and corresponding offers and flyers can be found at the reception.

ATM

The nearest ATM can be found about 250 meters from the hotel in the Volksbank and Sparkasse Badenweiler. 

Bathrobe & Slipper

In your room you will find your own bathrobes and slippers. If you want to buy the bathrobe we allow us to book your room bill with the amount of 75, - €.

Bed linen

On request, the bed linen is changed daily. We are happy to offer you an extra duvet or pillows. You have a choice of different pillows available. Whether spelled pillows, side sleeping cushions, feather pillows, synthetic pillows for allergy sufferers or ergonomic neck pillows, we are happy to meet your individual needs..

Bicycle rentals

Just a few meters away from the Park Hotel & Spa KATHARINA you will find the Velo-Station of Badenweiler. Here you can rent not only mountain bikes and bicycles, but also guided tours. 

Birthdays

Do you have a birthday during your stay? We would like to give you a bottle of wine as a small present from us. Alternatively and for all other guests (including those who do not have accommodation with us) we would like to give a voucher for our restaurant. Simply contact the reception.

Book

You can book one of our beautiful rooms in the Park Hotel & Spa KATHARINA by phone on 07632 2189 500 or by e-mail to welcome@parkhotelkatharina.de. We will confirm the room reservation as soon as possible.

Breakfast

Enjoy our rich breakfast buffet and start the day relaxed. From Monday to Friday breakfast is served from 07:30 to 10:30 and on Saturdays and Sundays from 07:30 to 11:00. We also do not welcome hotel guests.

Bus & Train

Ideally you use the bus stop "Vitteler Platz" in front of our house. Take the bus to Müllheim to the train station. There you have connections to Basel and Freiburg. For details, please ask at the reception.

Cancellation policy

The general cancellation conditions can be found in our terms and conditions. Depending on the rate you have booked, different cancellation policies may apply. In the booking conditions or your booking confirmation you will see the exact cancellation conditions for your booking.

Check-In & Check-Out

In our hotel you can check in from 3:00 pm and check out until 11:00 am. A late check-out is possible by arrangement and additional costs.

Children

Children under 2 years can sleep in the parents' bed or cot for free. Children between the ages of 2 and 12 pay 10% of the regular room rate, children between the ages of 12 and 15 pay 80% of the regular room rate, children between the ages of 15 and 18 pay 60% of the regular room rate. From 18 years old children are considered as adults and pay for the extra bed including breakfast buffet flat rate 90, - Euro per night.

Church 

You can read the current worship times of the surrounding churches at the reception.

Dogs & Pets

Park Hotel & Spa KATHARINA is an allergy friendly hotel. Therefore, unfortunately no dogs or other pets are allowed. Thank you for your understanding.

Drugstore

Various items are available for sale at the reception. Should something not be available, we are happy to help with the information on the next market.

Emergency exits

In the room and in the corridors you will find important information.

Extra bed

Extra beds are partly possible in the Superior and Deluxe Double Rooms. In the suites and the VIP suite an extra bed with the sofa bed is possible. Do not hesitate to contact us individually!

Fire and Escape routes

In case of fire, please pay attention to the escape route plan. He will inform you about the nearest emergency exit. Please do not use the lifts in case of fire for your own safety. Leave the rooms immediately and keep calm. If you discover a fire, please press a fire alarm button in the public area or call the front desk over the extension "500".

Flowers

Would you like a floral arrangement for your stay? Please contact our reception, we will take care of your request. 

Halfboard

You are welcome to book our half-board offer when booking. Let Chef Hr. Gmelin spoil and enjoy the fantastic view from our restaurant. The half-board menu is reassembled daily. You can choose between 2- / 3- or 4-course half-board menu when booking directly. Let us know your specific eating habits or allergies. Of course, you can also book our half-board offer at check-in. Talk to our receptionist.

Handicapped / Disabled Accessible Room

The Park Hotel & Spa KATHARINA is also suitable for wheelchair users. Access is easily possible from the parking lot. We also offer a handicapped accessible or barrier-free room.

Hospital

The nearest hospital, The Helios Clinic, is located in Müllheim at Heliosweg 1 and is about 5 min. removed by car.

Hotel brochure

If you would like to read our hotel information again in peace you can order our small hotel brochure. Either by phone at 07632 2189500 or by e-mail to welcome@parkhotelkatharina.de

Houserules

The house rules can be found in the guest folder in your room.

Housekeeping

Room service is available daily between 08:30 am and 3:00 pm. If no service is required, please indicate this via the sign on the door handle. Please spare us the environment with us and only put the towels on the floor, or in the bathtub / shower, which you want to be changed.

Hygiene products

Various hygiene and cosmetic items (for example: toothbrush, toothpaste, disposable razor, etc.) are available at the reception for a small extra charge.

Internet / WiFi

Free high-speed Wi-Fi is available throughout the hotel, in the rooms and in the restaurant. The corresponding password is available at the reception at check-in.

Ironing service

We are happy to offer an ironing service. Depending on the effort incurred for this different costs.

Key card

You will receive your key card at check-in. With this card you can open your room door and activate the circuit in the room. Please leave the keycard at check-out.

Kreditcard & Card payment

You can pay with MasterCard, Maestro Card, VISA, debit card and debit card. Unfortunately we do not accept the American Express

Laundry

On request we wash and iron, for an additional charge, your laundry. We kindly request you to leave the same day before 09:00 am at the

Reception. The return is the same day (except on the weekends).

Local Tax

In Badenweiler a tourist tax is required, which is currently (as of May 2019) at 3.20 euros per person per night. The tourist tax is not included in the room price and is payable locally, at the latest on check-out. For the tax you receive the guests a Badenweiler cone guest card with which u.a. public transport can be used free of charge.

Lost property

Our reception staff will gladly help you if you have lost or found something. If you have forgotten something on your departure, we keep the find for you, of course, or send it to you at your expense and express request by mail. For discretion reasons, the shipping is not automatic.

Luggage service

On request we bring you the luggage to the room. We are happy to store your luggage for you.

Massages

At the Park Hotel & Spa KATHARINA you can enjoy a variety of spa treatments. We recommend an early appointment.

Meeting & Conference room

Our meeting room can accommodate events for up to 60 guests. We also offer the necessary conference technology and conference packages. Come to the reception and let us give you information or ask directly for your event.

Minibar

In your minibar you will find a large selection of drinks, which is filled once a day. On the minibar list we have listed the price information for you.

Newsletter

Would you like to stay up to date and be the first to be informed about offers and special features around the Park Hotel & Spa KATHARINA? Then sign up for our newsletter! Of course, if you want to unsubscribe at any time, you can easily do so at any time via the unsubscribe link in the newsletter or by phone at the reception.

Packed Lunches

In the restaurant or at the reception, we are happy to take orders that you want to take with you for your trip.

Parking

Parking is available in front of the hotel. For 10, - Euro / day you can park your car here. Unfortunately we can not reserve a parking space for you in advance. Guests can also park on the free public parking at West Entrance and West Entrance. Please note that there is no parking on the street in front of the hotel.

Pharmacy / Doctor

In Badenweiler there are the nearest pharmacy about 250 meters away in Zöllinplatz 4 (Tel: 07632 891576). In addition, there are several doctors in Badenweiler. In the city of Müllheim about 5 km away there is a hospital, other doctors, and pharmacies. If you need medical help, please contact our staff directly.

Post

We will gladly give you your pre-franked post for you upon request.

Prices

Our prices are calculated daily. Therefore, we can not give general information about prices. So you can always check the latest prices for a room request. The prices quoted are always per room per night and are inclusive of the statutory VAT, as well as our included additional services such as rich breakfast buffet, use of the spa area, the receipt of the guest cone card u.v.m.

Public transportation

The bus stop "Vitteler Platz" is located directly in front of the Park Hotel & Spa KATHARINA. The departure times are roughly hourly during the week in the direction of Müllheim (Baden). You can request exact departure times at the reception. From Müllheim (Baden) you have the train connection to Basel (Switzerland), as well as direction Freiburg.

Reception

Our reception at Park Hotel & Spa KATHARINA is usually open from 07:00 am to 11:30 pm. In exceptional cases, the reception can be occupied 24 hours.

Restaurant

In our restaurant you can expect culinary delicacies, prepared by our chef Mr. Gmelin for you. In the summer months you can also dine on our sun terrace. Reservations for the restaurant are very welcome to the reception. We also welcome non-hotel guests! For our hotel guests, we also offer a great half board offer. Book this in advance when booking directly or at check-in at the reception. Of course, we also offer vegetarian dishes and take into account any allergies, please let us know in advance.

Room service

From 7:30 am to 9:30 pm you have the possibility to have various orders brought to your room. If you would like to enjoy your meal in the room, please contact the restaurant (direct dialing: 504) or the reception (direct dialing: 500).

Safe

In the rooms you will find a safe, please refer to the instructions on the safe door. For valuables, the hotel assumes no liability.

Sauna & Spa area

In our spa area, you can relax from 07:30 am to 9:00 pm! Please note that the spa area can only be used after moving into your room (check-in from 3:00 pm), as we have no changing rooms at the saunas. Of course you can also book further wellness treatments.

Sewing service

For a small extra charge we offer a sewing service for you.

Shoe shine service

On request you can have your shoes cleaned by us. A shoeshine device is ready.

Shuttle-Service

We are happy to offer a shuttle service for a surcharge to / from the airport or platform. Please contact our reception team for further information.

Stamps & Postcards

In Badenweiler there are several shops where you can buy beautiful postcards. Stamps are available at the local post office. We will gladly bring your franked post to the mailbox for you.

Smoking

Smoking is not allowed in the entire Park Hotel & Spa KATHARINA. On our sun terrace by the restaurant you will find a table prepared for the smoking guests. In case of disregard of the smoking ban, we charge 100, - € for the special cleaning.

Taxi

The reception staff can arrange a taxi for you. You need a shuttle service to / from the airport or platform? Talk to us, we also gladly offer you a hotel shuttle service. 

Telefax

The reception staff will gladly send you a fax. Any additional costs please contact directly.

Telefon

By using the telephone in the room you can reach other rooms (choose room number) and the reception (direct dialing: 500). External calls are calculated according to the call.

Towels

Protect the environment with us and place only towels that we may change to the floor, or in the bathtub or shower. Sauna towels are of course also available free of charge.

Travel cancellation insurance and travel insurance

Do you get sick before your trip, or an emergency in the family stops you from going on vacation? We strongly recommend the conclusion of a travel cancellation insurance to protect you from the cancellation costs.

TV & Radio

We offer TV and radio programs in different languages in your rooms. The station overview can be found in the station list in the room information folder.

Umbrella Rental

Umbrellas are available at the reception. If you want to keep the umbrella, we reserve the right to book 35, - € on your room bill.

Valuables

Please close valuables in your room safe. You are welcome to bring your valuables to the reception, which will then be accommodated in the safe.

Voucher

Give a pampering stay at Park Hotel & Spa KATHARINA. You can order a voucher directly via the contact form or call us at +49 (0) 76322189500

Wake up service

On request we will wake you up. Please contact the reception if you want to be woken up by phone.

Wellness-Treatments

Let yourself be pampered during your stay! We offer both massages and cosmetic treatments. Our tip: Book your pampering applications in advance.

Workstation

If you would like to print, copy or scan something, please contact the front desk staff. We are happy to provide you with an Internet terminal, with the possibility to fax or photocopy, available.